COVID-19
YOUR FAMILY'S HEALTH & SAFETY IS OUR PRIORITY
As we are all working diligently to respond to the coronavirus disease (COVID-19), we are proud of our associates who continue to serve our customers in homes, over the phone and online each day. Appliance Worx is here to make your life easier during this challenging time. We know you need clean clothes to wear, fresh food in the refrigerator, and a cooking appliance to prepare the family’s meals with.
So as an Essential Business, Appliance Worx will continue to provide excellent in-home service & repair to our valued customers during this time.
Your health and safety, and that of our associates, are our top priorities.
We’d like to reassure you that we are taking this very seriously and have implemented precautions to provide a safe and healthy experience for our customers as well as our associates.
- Our team is monitoring global, national and regional health authority guidelines to ensure appropriate action is taken when and where necessary.
- We have provided our technicians and office staff with the necessary training to ensure that the proper safety measures and sanitization procedures are being followed at all times.
- Our associates and technicians are told to stay home if they're sick, and the company has stopped all non-essential business travel.
- To protect both your safety and that of our technicians, we are requiring technicians to practice proper hand hygiene, avoid handshakes and keep a distance of six feet as suggested by the CDC to avoid close contact.
- In compliance with California law, masks are required. Thank you for masking up to stop the spread. We are in this together.
WHAT TO EXPECT WHEN SCHEDULING
- Our dispatch team will ask you a series of Three questions: Have you or anyone in your household traveled out of the country or been in contact with someone who has traveled out of the country in the last 14 days? Have you or anyone in your household come in contact with anyone who is sick or showing symptoms of being sick? Are you or anyone in the household showing signs or feeling symptoms of illness?
- Our customers will be requested to provide a clean environment and clear access to the appliance needing service.
- We ask that you follow CDC recommendations and maintain 6 feet between you and our technician.
- Our dispatch team will ask you to provide the model & serial of your appliance so that we can expedite service and hopefully limit the number of times we need to enter each home. Our goal is to get it fixed during the first visit. See our model locator tool on applianceworx.com.
WHAT TO EXPECT DURING YOUR SERVICE APPOINTMENT
According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following measures and precautions:
- To protect both your safety and that of our technicians, when our technician arrives, they will not shake hands or make direct contact with anyone in your home. We ask that you follow CDC recommendations and maintain 6 feet between you and our technician.
- Our technician will arrive with a fresh set of disposable gloves and shoe covers that he will discard at the end of the visit. We are practicing the scrub-in scrub-out method. Please provide a clean sink with warm water and soap.
- Our technician will offer to wipe down all surfaces with the disinfectant of your choice before and after your service is performed. This includes appliances, counters, and sinks. Please have wipes, spray, and rags available if you want the technician to clean these surfaces.
- We are paperless, so all receipts and other information will be sent in digital format via email. Please be sure to provide your technician with a valid email address.
- We are requiring each customer to wash their hands before providing a signature for payment and work performed.
- Before leaving your home, our technician will request to wash their hands.
ADDITIONAL SANITIZATION MEASURES
Our technicians will also be following these recommended protocols:
- Disinfect tools, computers, and other equipment used after every service appointment.
- Disinfect the inside of their service vehicle at the beginning and end of each workday.
- Disinfect all other materials including our parts shipping & receiving center each day.
WHAT TO DO IF YOU'RE SICK?
If you’re showing signs of illness, we ask that you contact your primary health provider first, then our office to discuss the next steps for your service appointment. Under certain conditions, we may ask that you postpone your appointment for the CDC recommended quarantine period. Please contact our office to discuss service options.
To access more information about the Coronavirus (COVID-19) please visit these trusted resources:
